Which credit cards does the Venice Carlton and Grand Canal accept?
All major credit cards are accepted, including American Express, Visa, Diner’s Club and Euro/MasterCard.

What’s the cancellation policy?
Bookings made online via this site carry no obligation, you may cancel up to 48 hours before your expected arrival time and your card will not be charged.

Is parking available?
The city of Venezia is a car free zone. Clients of our hotel can leave their car in a nearby parking garage at a special rate.

Is there a restaurant on the premises?
Yes there is. La Cupola restaurant serving International and Venetian cuisine.

Are romantic rooms available?
Yes of course, Venice is one of the most romantic cities in the world.

What time is Check-in and check out?
Check in is 2pm and check out 12pm.

Do you have facilities for disabled guests?
Yes we do. All floors are served by lifts and special rooms with disabled bathrooms are available upon request when booking.

Is internet available?
Yes internet is available throughout the hotel.

Does the Carlton and Grand Canal Venice have non-smoking rooms?
All public and private areas of our hotel are smoke free.

Are children welcome?
Children are very welcome. Under the age of 1 children stay free of charge. From 2-11 a small fee is added for an extra bed.

Are pets welcome?
Pets are welcome but please let us know when booking.